Frequently Asked Questions

Explain My Letter helps you understand complex letters and emails by translating them into clear, simple English.

Yes — completely. No credit card, no sign-up needed. We generate a plain-English summary for every letter you upload at no cost.

You upload your letter, and we generate a clear summary of what it means. You can then choose to get a more detailed breakdown if needed.

You can upload a wide range of documents, including government or tax letters, legal or court correspondence, medical letters, financial or banking documents, and employment-related letters — among many others.

You can upload common file formats such as PDF, DOCX, and image files like JPG or PNG.

Your document is uploaded directly to secure, encrypted systems and is automatically deleted within 24 hours. We never share or sell your data.

No — uploaded documents are not stored long-term and are deleted after they have been processed.

No — we do not sell, share, or use your data for advertising or third-party marketing.

The detailed breakdown provides a deeper explanation of your document, including key points, important dates, potential risks, and what your next steps might be — plus downloadable PDF, Word, and text files.

Pricing depends on the type of document and level of detail requested. You'll always see the price before confirming any payment.

Most summaries are generated quickly after upload, so you can get clarity without waiting.

No. Explain My Letter provides simplified explanations for general understanding only. It does not replace professional legal, financial, or medical advice.

We aim to provide clear and accurate summaries based on the information in your document. However, for important decisions, we always recommend consulting a qualified professional.

We do our best to process documents, but clearer images or files will give more accurate results. If needed, you may be asked to upload a better version.

We use Stripe, a leading global payment provider trusted by millions of businesses worldwide. All payments are securely encrypted, and your card details are never stored on our systems.

We accept a range of secure payment methods, including major debit and credit cards. Depending on your device, you may also be able to use options like Apple Pay or Google Pay through Stripe.

If you need further clarification, you can reach out to us via the contact page. For important or urgent matters, we recommend speaking to a qualified professional.